A Reference Number is a unique registration number for an outbound bank transfer.

This number may be required to identify the payment.

You can obtain the Reference Number from the sender of the payment.

IBAN is an international account number designed for EUR transfers between the 36 Single Euro Payments Area (SEPA) member countries.

SEPA transfers usually take 1–2 business days. Wire transfers can take up to 5 business days. In addition, the bank’s acceptance procedure for incoming transfers may take an extra business day.

A wire transfer is a popular type of monetary transfer through XproWire. The structure of such a transfer includes a sender, a beneficiary and an intermediary who receives a commission for services provided. Transfers can be domestic (within a country) or international (between banks in different countries).

If a payment has not been credited to your XproWire account within the expected timeframe, please check the section «Unrecognized Payments». You can also check how to avoid having your payment classified as «Unrecognized». If the expected payment is not listed there, please request a bank confirmation of the submitted payment from your sender.

Internal transfers are available in your online XProWire account under «Other Services» → «Instant Internal Transfer». You can receive payments from other clients in USD or EUR. To receive a transfer, the sender must provide your IBAN number. Internal transfer instructions of all types (P2P, B2P, B2B) are processed automatically and immediately. However, the transfer may show an «In Progress» status until it is confirmed in the receiver’s online account. If the receiver does not accept the transfer, the funds will be credited back to the sender’s account.

If the payment is cancelled, the funds will be returned to your account. If the transaction was in a “Pending” status, it will disappear from the list and the amount will be immediately available in your account. If the transaction was completed, the funds will be returned as a separate transaction.

No, you cannot receive payments from individuals.

You can access bank transfer details once the registration and verification procedures are completed.

It may happen if:

• You copied extra symbols along with the password. Try entering it manually.
• The e-mail with the new password went to your Spam folder.

If neither of these applies, please contact our Support Team at  support@xprowire.com.

You will receive the reason for rejection within 5 working days.

Please check your Spam folder. Another possible reason is an incorrect email address. Contact our Support Team at support@xprowire.com if the issue persists. 

Each user is allowed to have only one XproWire account.

Once registration is complete and all documents are uploaded, your application will enter our compliance assessment queue. Applications are usually assessed within 2 business days, although some may take up to 5 business days in exceptional cases.

Please contact our Support Team at support@xprowire.com  to request a new OTP code. Kindly note that only the registered email address can receive this information.

You can deposit funds into your account using any available method. All options can be found in your XproWire account.

To proceed with closing your account, please contact us via email at support@xprowire.com

SEPA is the Single Euro Payments Area, which allows transfers in EUR between 36 European countries.
IBAN is the International Bank Account Number, used in the international format for bank accounts.